:root{--ink:#17213a;--muted:#68778d;--line:#e2e8f0;--green:#e96a18;--green-dark:#b84a18;--mint:#fff7ed;--paper:#fff;--bg:#f8fafc;--brand-red:#f90000;--brand-blue:#0832f4;--shadow:0 22px 55px rgba(15,23,42,.12)}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:"Plus Jakarta Sans",system-ui,sans-serif;color:var(--ink);background:var(--bg)}button,input,textarea,select{font:inherit}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.public-page{min-height:100vh;background:radial-gradient(circle at 76% 4%,rgba(254,240,138,.42) 0,transparent 28%),radial-gradient(circle at 7% 82%,rgba(186,230,253,.5) 0,transparent 29%),radial-gradient(circle at 96% 72%,rgba(221,214,254,.38) 0,transparent 27%),radial-gradient(circle at 37% 105%,rgba(167,243,208,.3) 0,transparent 31%),linear-gradient(135deg,#fffef8 0%,#f9fcff 47%,#fff9f4 100%)}
.public-shell,.public-footer{width:min(1120px,calc(100% - 36px));margin:auto;display:flex;align-items:center;justify-content:space-between}.public-shell{height:82px}.sarana-brand{display:flex;gap:11px;align-items:center;color:inherit;text-decoration:none}.sarana-brand strong,.sarana-brand small{display:block}.sarana-brand strong{font-size:16px;letter-spacing:.08em}.sarana-brand small{font-size:10px;color:var(--muted);margin-top:2px}.sarana-mark,.bot-avatar{display:grid;place-items:center;color:white;background:linear-gradient(145deg,#fb923c,#f97316);font-weight:800;box-shadow:0 8px 18px rgba(249,115,22,.22)}.sarana-mark{width:39px;height:39px;border-radius:12px}.quiet-link{color:var(--green-dark);font-size:13px;font-weight:700;text-decoration:none;padding:10px 15px;border-radius:12px;background:rgba(255,247,237,.78);transition:background .2s ease,color .2s ease,transform .2s ease,box-shadow .2s ease}.quiet-link:hover,.quiet-link:focus-visible{background:var(--green);color:#fff;transform:translateY(-2px);box-shadow:0 12px 24px -16px rgba(184,74,24,.75);outline:none}
.sarana-wordmark{display:block;width:auto;height:74px;max-width:min(520px,68vw);object-fit:contain;object-position:left center}
.sarana-brand-split{gap:12px}.sarana-word-primary{display:block;width:auto;height:42px;object-fit:contain}.brand-divider{width:1px;height:38px;background:rgba(15,23,42,.14)}.sarana-brand-details{display:flex;flex-direction:column;align-items:flex-start;justify-content:center;gap:5px}.sarana-descriptor{display:block;width:320px;height:auto;object-fit:contain}.sarana-school{display:block;width:210px;height:auto;object-fit:contain}
.sarana-details-combined{display:block;width:350px;height:auto;object-fit:contain}
.sarana-header-block,.sarana-mobile-logo{display:none}.sarana-mobile-logo{width:36px;height:36px;object-fit:contain}
.chat-wrap{width:min(1120px,calc(100% - 36px));margin:36px auto 70px;display:grid;grid-template-columns:.9fr 1.1fr;gap:70px;align-items:center}.eyebrow{display:block;color:var(--green);font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.13em;margin-bottom:18px}.chat-intro h1,.status-search h1{font-size:clamp(40px,5.3vw,70px);line-height:1.03;letter-spacing:-.055em;margin:0}.chat-intro h1 em,.status-search h1 em{font-style:normal;color:var(--green)}.chat-intro p,.status-search p{max-width:520px;color:var(--muted);font-size:15px;line-height:1.8;margin:22px 0 0}
.landing-choice{width:min(940px,calc(100% - 36px));margin:54px auto 92px;text-align:center}.landing-choice h1{margin:0;color:var(--ink);font-size:clamp(38px,5.4vw,64px);line-height:1.05;letter-spacing:-.055em}.landing-choice h1 em{color:var(--green);font-style:normal}.landing-choice>p{margin:16px 0 30px;color:var(--muted);font-size:15px}.choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;text-align:left}.choice-card{display:grid;grid-template-columns:52px minmax(0,1fr) auto;align-items:center;gap:16px;min-height:132px;padding:22px;border:1px solid #e2e8f0;border-radius:22px;background:#fff;color:var(--ink);text-decoration:none;box-shadow:0 18px 40px -34px rgba(15,23,42,.55);transition:.2s ease}.choice-card:hover{border-color:#fdba74;transform:translateY(-3px);box-shadow:0 22px 42px -30px rgba(154,52,18,.35)}.choice-card.choice-primary{border-color:#fed7aa;background:linear-gradient(145deg,#fff,#fff7ed)}.choice-icon{display:grid;width:52px;height:52px;place-items:center;border-radius:16px;background:linear-gradient(135deg,#f97316,#ea580c);color:#fff;font-size:28px;font-weight:500}.choice-search{background:#eff6ff;color:#0832f4;font-size:30px}.choice-card strong,.choice-card small{display:block}.choice-card strong{font-size:16px;font-weight:800}.choice-card small{margin-top:7px;color:var(--muted);font-size:10px;font-weight:600;line-height:1.55}.choice-arrow{color:#94a3b8;font-size:22px}.choice-card:hover .choice-arrow{color:#f97316}.chat-wrap{scroll-margin-top:28px}
.welcome-badge{display:inline-flex;align-items:center;gap:8px;margin-bottom:19px;padding:8px 12px;border:1px solid #fed7aa;border-radius:999px;background:rgba(255,247,237,.85);color:#c2410c;font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.welcome-badge span{color:#f97316;font-size:13px}.landing-choice .welcome-copy{max-width:690px;margin:18px auto 22px;color:#64748b;font-size:15px;line-height:1.75}.appreciation-row{display:flex;flex-wrap:wrap;justify-content:center;gap:8px;margin-bottom:30px}.appreciation-row span{padding:8px 11px;border:1px solid rgba(226,232,240,.85);border-radius:999px;background:rgba(255,255,255,.8);color:#475569;font-size:10px;font-weight:750;box-shadow:0 8px 18px -16px #0f172a}.choice-card{position:relative;overflow:hidden}.choice-card:after{content:"";position:absolute;width:100px;height:100px;right:-48px;bottom:-58px;border-radius:50%;background:#ffedd5;opacity:.72}.choice-card:not(.choice-primary):after{background:#dbeafe}.choice-card>*{position:relative;z-index:1}.choice-card.choice-primary{transform:rotate(-.35deg)}.choice-card:not(.choice-primary){transform:rotate(.35deg)}.choice-card:hover{transform:translateY(-4px) rotate(0)}
.chat-card{background:var(--paper);border:1px solid rgba(15,118,110,.14);border-radius:25px;box-shadow:var(--shadow);overflow:hidden}.chat-head{height:72px;padding:0 20px;display:flex;align-items:center;gap:11px;border-bottom:1px solid #edf3f2}.bot-avatar{width:38px;height:38px;border-radius:50%;font-size:14px}.chat-head strong,.chat-head small{display:block}.chat-head strong{font-size:13px}.chat-head small{color:var(--muted);font-size:9px;margin-top:3px}.online-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#22c55e;margin-right:3px}.icon-btn{margin-left:auto;border:0;background:#f1f5f4;color:#53706d;width:34px;height:34px;border-radius:10px;cursor:pointer}.messages{height:390px;overflow:auto;padding:22px 20px;display:flex;flex-direction:column;gap:13px;scrollbar-width:thin}.message{max-width:86%;padding:12px 14px;border-radius:16px;font-size:13px;line-height:1.55;white-space:pre-wrap}.message.bot{align-self:flex-start;background:#f1f7f6;border-bottom-left-radius:5px}.message.user{align-self:flex-end;background:var(--green);color:white;border-bottom-right-radius:5px}.message.meta{align-self:center;background:transparent;color:#94a3b8;font-size:10px;padding:0}.suggestions{display:flex;gap:7px;overflow-x:auto;padding:0 20px 12px}.suggestions:empty{display:none}.suggestions button{white-space:nowrap;border:1px solid #bfe4de;background:#f0fdfa;color:var(--green-dark);border-radius:999px;padding:8px 11px;font-size:11px;font-weight:700;cursor:pointer}.composer{margin:0 14px 10px;padding:7px 7px 7px 14px;border:1px solid var(--line);border-radius:16px;display:flex;align-items:flex-end;gap:8px}.composer:focus-within{border-color:#5eead4;box-shadow:0 0 0 3px #ccfbf1}.composer textarea{border:0;outline:0;resize:none;max-height:110px;flex:1;padding:8px 0;font-size:13px;background:transparent}.composer button{border:0;width:39px;height:39px;border-radius:12px;background:var(--green);color:#fff;font-size:19px;cursor:pointer}.privacy-note{font-size:8px;line-height:1.5;color:#94a3b8;text-align:center;margin:0 22px 14px}.public-footer{border-top:1px solid var(--line);padding:22px 0 32px;color:#78908d;font-size:10px}.public-footer a{color:var(--green);text-decoration:none;font-weight:700}
.status-wrap{width:min(900px,calc(100% - 36px));margin:55px auto 90px}.status-search{max-width:750px}.status-search h1{font-size:clamp(38px,6vw,64px)}.status-search form{display:flex;gap:10px;margin-top:30px}.status-search input{flex:1;max-width:430px;border:1px solid var(--line);border-radius:14px;padding:14px 16px;outline:none;text-transform:uppercase}.status-search input:focus{border-color:#2dd4bf;box-shadow:0 0 0 4px #ccfbf1}.status-search button,.primary-btn{border:0;border-radius:14px;padding:13px 19px;background:var(--green);color:white;font-weight:750;cursor:pointer}.status-result{margin-top:40px;background:white;border:1px solid var(--line);border-radius:22px;padding:26px;box-shadow:var(--shadow)}.status-result-head{display:flex;justify-content:space-between;gap:20px;padding-bottom:20px;border-bottom:1px solid var(--line)}.status-result h2{font-size:21px;margin:4px 0}.reference{color:var(--green);font-size:11px;font-weight:800;letter-spacing:.08em}.status-pill{align-self:flex-start;border-radius:999px;padding:7px 10px;background:#ecfdf5;color:#047857;font-size:10px;font-weight:800}.timeline{padding:22px 0 2px}.timeline-item{position:relative;padding:0 0 25px 35px}.timeline-item:before{content:"";position:absolute;left:8px;top:15px;bottom:-2px;width:1px;background:#cce2df}.timeline-item:last-child:before{display:none}.timeline-dot{position:absolute;left:2px;top:3px;width:13px;height:13px;border-radius:50%;background:#14b8a6;border:3px solid #ccfbf1}.timeline-item strong{font-size:13px}.timeline-item p{font-size:12px;color:var(--muted);line-height:1.6;margin:5px 0}.timeline-item time{font-size:9px;color:#94a3b8}.error-box{color:#b42318;background:#fff1f0;border:1px solid #fecaca;border-radius:14px;padding:15px;font-size:12px}
.staff-page{background:#f5f7f8}.inbox-page{width:min(1500px,calc(100% - 32px));margin:20px auto 60px}.inbox-toolbar{display:flex;justify-content:space-between;align-items:center;gap:18px;background:white;border:1px solid #e2e8f0;border-radius:16px;padding:11px;margin-bottom:12px}.unit-tabs{display:flex;gap:5px;overflow:auto}.unit-tabs button{border:0;background:transparent;border-radius:10px;padding:9px 12px;font-size:11px;font-weight:750;color:#64748b;white-space:nowrap;cursor:pointer}.unit-tabs button.active{background:#ccfbf1;color:#0f766e}.unit-tabs .count{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;margin-left:5px;border-radius:9px;background:#ef4444;color:white;font-size:9px}.filter-group{display:flex;gap:7px}.filter-group input,.filter-group select{border:1px solid #e2e8f0;border-radius:10px;padding:9px 11px;font-size:11px;outline:none}.inbox-layout{display:grid;grid-template-columns:380px 1fr;min-height:650px;border:1px solid #e2e8f0;border-radius:18px;overflow:hidden;background:white}.ticket-list{border-right:1px solid #e2e8f0;background:#fbfdfd;overflow:auto}.ticket-card{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid #edf2f2;background:transparent;padding:17px 18px;cursor:pointer}.ticket-card:hover,.ticket-card.active{background:#effcf9}.ticket-card.unread{border-left:3px solid #14b8a6}.ticket-top,.detail-head{display:flex;justify-content:space-between;gap:12px}.ticket-ref{font-size:10px;font-weight:800;color:var(--green)}.ticket-time{font-size:9px;color:#94a3b8}.ticket-card h3{font-size:13px;margin:8px 0 6px}.ticket-card p{font-size:10px;color:var(--muted);margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-tags{display:flex;gap:5px;margin-top:10px}.ticket-tags span{font-size:8px;font-weight:750;padding:4px 6px;border-radius:6px;background:#e8f4f2;color:#436d68}.ticket-detail{padding:25px;min-width:0}.empty-detail{text-align:center;color:#94a3b8;padding:150px 20px}.empty-detail span{font-size:40px}.empty-detail h2{color:#475569;font-size:17px;margin:15px 0 5px}.empty-detail p{font-size:11px}.detail-head h2{font-size:21px;margin:7px 0}.detail-head p{font-size:11px;color:var(--muted);margin:0}.detail-actions{display:flex;gap:7px;align-items:flex-start}.detail-actions select,.detail-actions button,.update-form textarea,.update-form select{border:1px solid #d9e5e3;border-radius:10px;padding:9px 11px;background:white;font-size:10px}.detail-actions button{background:var(--green);color:white;border-color:var(--green);font-weight:750;cursor:pointer}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:24px 0}.info-card{border:1px solid #e5edec;border-radius:13px;padding:14px}.info-card label{display:block;color:#94a3b8;font-size:8px;text-transform:uppercase;letter-spacing:.08em;font-weight:800;margin-bottom:6px}.info-card p{font-size:12px;line-height:1.55;margin:0;white-space:pre-wrap}.detail-section{border-top:1px solid #edf2f2;padding-top:20px;margin-top:20px}.detail-section h3{font-size:13px}.update-form{display:grid;grid-template-columns:1fr 150px auto;gap:8px}.update-form textarea{resize:vertical;min-height:68px}.update-form button{border:0;border-radius:10px;background:var(--green);color:white;font-weight:750;padding:0 15px;cursor:pointer}.staff-timeline .timeline-item{padding-bottom:18px}.loading-card{padding:30px;text-align:center;color:#94a3b8;font-size:11px}
@media(max-width:800px){.chat-wrap{grid-template-columns:1fr;gap:30px;margin-top:20px}.chat-intro{text-align:center}.chat-intro p{margin-left:auto;margin-right:auto}.chat-card{border-radius:20px}.messages{height:360px}.inbox-layout{grid-template-columns:1fr}.ticket-list{border-right:0;max-height:390px}.inbox-toolbar{align-items:stretch;flex-direction:column}.filter-group input{min-width:0;flex:1}.ticket-detail{padding:18px}.detail-head,.detail-actions{flex-direction:column}.detail-grid{grid-template-columns:1fr}.update-form{grid-template-columns:1fr}.update-form button{padding:12px}.status-search form{flex-direction:column}.status-search input{max-width:none}.public-shell{height:68px}}

/* LIMAUDIGITAL brand treatment */
.landing-only{height:100vh;min-height:0;overflow:hidden;display:grid;grid-template-rows:82px minmax(0,1fr) auto}.landing-only main{min-height:0;display:grid;align-items:center}.landing-only .landing-choice{margin:0 auto;padding:18px 0}.landing-only .landing-choice h1{white-space:nowrap;font-size:clamp(34px,5vw,62px)}.landing-only .public-footer{padding-top:14px;padding-bottom:18px}
.landing-only>.public-shell,.landing-only>main,.landing-only>.public-footer{position:relative;z-index:2}
.sarana-ambient{position:fixed;z-index:0;inset:0;overflow:hidden;pointer-events:none;isolation:isolate}
.sarana-ambient:before,.sarana-ambient:after{content:"";position:absolute;border-radius:50%;filter:blur(3px);opacity:.65}
.sarana-ambient:before{width:420px;height:420px;right:-210px;top:13%;background:radial-gradient(circle at 35% 35%,rgba(254,240,138,.58),rgba(251,191,36,.035) 58%,transparent 72%);animation:ambient-breathe 9s ease-in-out infinite}
.sarana-ambient:after{width:390px;height:390px;left:-190px;bottom:-90px;background:radial-gradient(circle at 65% 45%,rgba(186,230,253,.68),rgba(14,165,233,.035) 58%,transparent 72%);animation:ambient-breathe 11s ease-in-out -4s infinite}
.ambient-bubble{position:absolute;display:flex;align-items:center;justify-content:center;gap:9px;width:138px;height:88px;border:2px solid;border-radius:35px;background:rgba(255,255,255,.36);backdrop-filter:blur(3px);opacity:.34;filter:drop-shadow(0 18px 24px rgba(15,23,42,.05))}
.ambient-bubble:after{content:"";position:absolute;width:22px;height:22px;bottom:-12px;background:inherit;border-bottom:2px solid;border-right:2px solid;transform:rotate(45deg)}
.ambient-bubble i{width:9px;height:9px;border-radius:50%;background:currentColor;animation:ambient-dot 2.8s ease-in-out infinite}.ambient-bubble i:nth-child(2){animation-delay:.22s}.ambient-bubble i:nth-child(3){animation-delay:.44s}
.bubble-orange{left:5.5%;top:25%;color:#0ea5e9;border-color:rgba(14,165,233,.34);transform:rotate(-8deg);animation:ambient-float-a 10s ease-in-out infinite}.bubble-orange:after{left:79px;border-color:rgba(14,165,233,.34)}
.bubble-blue{right:4.5%;bottom:21%;width:118px;height:74px;color:#8b5cf6;border-color:rgba(139,92,246,.28);transform:rotate(9deg) scale(.9);animation:ambient-float-b 12s ease-in-out infinite}.bubble-blue:after{right:22px;border-color:rgba(139,92,246,.28)}
.ambient-ring{position:absolute;border:1px solid;border-radius:50%;opacity:.24}.ring-one{width:72px;height:72px;right:13%;top:18%;border-color:#f97316;animation:ambient-orbit 14s linear infinite}.ring-two{width:48px;height:48px;left:12%;bottom:20%;border-color:#0832f4;animation:ambient-orbit 12s linear reverse infinite}
.ambient-spark{position:absolute;font-weight:800;opacity:.25}.spark-one{right:8%;top:42%;color:#f97316;font-size:30px;animation:ambient-spin 13s linear infinite}.spark-two{left:16%;top:19%;color:#0832f4;font-size:22px;animation:ambient-spin 16s linear reverse infinite}
@keyframes ambient-float-a{0%,100%{transform:translate3d(0,0,0) rotate(-8deg)}50%{transform:translate3d(16px,-22px,0) rotate(-3deg)}}@keyframes ambient-float-b{0%,100%{transform:translate3d(0,0,0) rotate(9deg) scale(.9)}50%{transform:translate3d(-18px,-17px,0) rotate(4deg) scale(.94)}}@keyframes ambient-breathe{0%,100%{transform:scale(.92);opacity:.48}50%{transform:scale(1.08);opacity:.72}}@keyframes ambient-dot{0%,55%,100%{transform:translateY(0);opacity:.45}25%{transform:translateY(-5px);opacity:1}}@keyframes ambient-orbit{to{transform:rotate(360deg) translateX(9px) rotate(-360deg)}}@keyframes ambient-spin{to{transform:rotate(360deg)}}
@media(max-width:900px){.ambient-bubble{opacity:.22;transform:scale(.72)}.bubble-orange{left:-40px}.bubble-blue{right:-28px}.ambient-ring,.ambient-spark{opacity:.16}}
@media(prefers-reduced-motion:reduce){.sarana-ambient *,.sarana-ambient:before,.sarana-ambient:after{animation:none!important}}
.landing-only .chat-wrap{position:fixed;z-index:110;right:24px;bottom:20px;display:block;width:min(430px,calc(100vw - 32px));margin:0;visibility:hidden;opacity:0;transform:translateY(24px) scale(.97);transition:opacity .22s ease,transform .22s ease,visibility .22s}.landing-only.chat-open .chat-wrap{visibility:visible;opacity:1;transform:none}.landing-only .chat-intro{display:none}.landing-only .chat-card{border-radius:24px;box-shadow:0 30px 80px -24px rgba(15,23,42,.42)}.landing-only .messages{height:min(390px,48vh)}.chat-head-actions{display:flex;gap:5px;margin-left:auto}.chat-head-actions .icon-btn{margin-left:0}.chat-backdrop{position:fixed;z-index:100;inset:0;background:rgba(15,23,42,.2);backdrop-filter:blur(2px);visibility:hidden;opacity:0;transition:.2s}.chat-open .chat-backdrop{visibility:visible;opacity:1}
.chat-launcher{position:fixed;z-index:90;right:24px;bottom:22px;display:flex;align-items:center;gap:11px;width:178px;min-height:60px;padding:9px 18px 9px 10px;overflow:hidden;border:1px solid rgba(255,255,255,.7);border-radius:999px;background:linear-gradient(135deg,#f97316,#ea580c);color:#fff;box-shadow:0 18px 40px -15px rgba(194,65,12,.58);cursor:pointer;transition:width .3s ease,padding .3s ease,transform .2s ease,box-shadow .2s ease}.chat-launcher:hover,.chat-launcher:focus-visible{transform:translateY(-3px);box-shadow:0 22px 45px -14px rgba(194,65,12,.68)}.chat-open .chat-launcher{visibility:hidden;opacity:0;transform:translateY(12px)}.launcher-icon{display:grid;width:40px;height:40px;place-items:center;flex:0 0 40px;overflow:hidden;border-radius:50%;background:#fff}.launcher-icon img{width:100%;height:100%;object-fit:cover}.launcher-label{display:block;min-width:100px;text-align:left;white-space:nowrap;font-size:12px;font-weight:850;opacity:1;transition:opacity .18s ease}.chat-launcher.launcher-compact{width:60px;padding-right:9px;gap:0}.chat-launcher.launcher-compact .launcher-label{width:0;min-width:0;opacity:0}.chat-launcher.launcher-compact:hover,.chat-launcher.launcher-compact:focus-visible{width:178px;padding-right:18px;gap:11px}.chat-launcher.launcher-compact:hover .launcher-label,.chat-launcher.launcher-compact:focus-visible .launcher-label{min-width:100px;opacity:1}.launcher-pulse{position:absolute;z-index:2;left:7px;top:7px;width:10px;height:10px;border:2px solid #fff;border-radius:50%;background:#22c55e;box-shadow:0 0 0 4px rgba(34,197,94,.18)}
.landing-choice .eyebrow{margin-bottom:16px}
.chat-card{border-color:rgba(249,115,22,.18)}
.message.bot,.icon-btn{background:#f8fafc;color:#64748b}
.message-link{display:inline-flex;margin-top:8px;padding:9px 12px;border-radius:11px;background:#fff;color:#c2410c;font-weight:800;text-decoration:none;box-shadow:inset 0 0 0 1px #fdba74}.message-link:hover,.message-link:focus-visible{background:#f97316;color:#fff;outline:none}
.message.user,.composer button,.status-search button,.primary-btn,.detail-actions button,.update-form button{background:linear-gradient(135deg,#f97316,#ea580c)}
.suggestions button{border-color:#fed7aa;background:#fff7ed;color:#c2410c}
.composer:focus-within,.status-search input:focus{border-color:#fb923c;box-shadow:0 0 0 4px #ffedd5}
.public-footer{color:#64748b}.public-footer a{color:#0832f4}
.landing-only .public-footer{width:min(1120px,calc(100% - 36px));margin:0 auto 12px;padding:11px 18px;border:0;border-radius:16px;background:#0a1833;box-shadow:0 14px 30px -22px rgba(10,24,51,.75)}
.public-footer .limaudigital-logo-link{display:inline-flex;align-items:center}
.public-footer .limaudigital-logo-link img{display:block;width:auto;height:25px;max-width:min(190px,52vw);object-fit:contain;filter:brightness(0) invert(1);transition:filter .22s ease,transform .22s ease}
.public-footer .limaudigital-logo-link:hover img,.public-footer .limaudigital-logo-link:focus-visible img{filter:none;transform:translateY(-1px)}
.timeline-dot{background:#f97316;border-color:#ffedd5}.timeline-item:before{background:#e2e8f0}
.unit-tabs button.active{background:#fff7ed;color:#c2410c}
.ticket-list{background:#fff}.ticket-card:hover,.ticket-card.active{background:#fffaf5}.ticket-card.unread{border-left-color:#f97316}
.ticket-tags span{background:#fff7ed;color:#9a3412}
@media(max-width:800px){.landing-choice{margin-top:35px;margin-bottom:62px}.choice-grid{grid-template-columns:1fr}.choice-card{min-height:116px;padding:18px}}
@media(max-width:560px){.sarana-wordmark{height:54px;max-width:72vw}.quiet-link{font-size:11px;padding:8px}.public-shell{width:min(100% - 24px,1120px)}}
@media(max-width:700px){.sarana-brand-split{gap:7px}.sarana-word-primary{height:29px}.brand-divider{height:27px}.sarana-brand-details{gap:3px}.sarana-descriptor{width:112px}.sarana-school{width:78px}.quiet-link{font-size:9px;padding:7px 4px}}
@media(max-width:700px){.sarana-details-combined{width:145px}}
@media(max-width:560px){.landing-only .chat-wrap{right:8px;bottom:8px;width:calc(100vw - 16px)}.landing-only .chat-card{border-radius:22px}.landing-only .messages{height:min(430px,55vh)}}
@media(max-width:560px){.chat-launcher{right:14px;bottom:14px;min-height:54px;padding-right:15px}.launcher-icon{width:36px;height:36px}}
@media(max-width:700px){.landing-only{grid-template-rows:68px minmax(0,1fr) auto}.landing-only .landing-choice{padding:8px 0}.landing-only .landing-choice h1{font-size:clamp(26px,7.5vw,42px)}.landing-only .landing-choice .welcome-copy{margin:12px auto 16px;font-size:12px;line-height:1.55}.landing-only .choice-grid{gap:10px}.landing-only .choice-card{min-height:94px;padding:14px}.landing-only .public-footer{padding:10px 0 12px}}

/* Friendly solid-colour action cards */
.landing-only .choice-card{border-color:#cfe3fa;background:#edf6ff}
.landing-only .choice-card.choice-primary{border-color:#fdba74;background:#fff0dc}
.landing-only .choice-icon{background:#f97316}
.landing-only .choice-search{background:#fff;color:#0832f4}
.landing-only .choice-card:after{background:#ffd9a8;opacity:.82}
.landing-only .choice-card:not(.choice-primary):after{background:#c9e2ff}
.landing-only .choice-card:hover{border-color:#93c5fd;box-shadow:0 22px 42px -30px rgba(30,64,175,.25)}
.landing-only .choice-card.choice-primary:hover{border-color:#fb923c;box-shadow:0 22px 42px -30px rgba(194,65,12,.28)}

/* Compact, genuinely solid action cards */
.landing-only .choice-card,.landing-only .choice-card.choice-primary{min-height:106px;padding:17px 20px;border:0;background:#123bff;color:#fff;box-shadow:0 18px 34px -25px rgba(18,59,255,.72)}
.landing-only .choice-card.choice-primary{background:#f97316;box-shadow:0 18px 34px -25px rgba(194,65,12,.72)}
.landing-only .choice-icon,.landing-only .choice-search{width:48px;height:48px;border-radius:15px;background:rgba(255,255,255,.18);color:#fff}
.landing-only .choice-card strong{font-size:16px}
.landing-only .choice-card small{margin-top:5px;color:rgba(255,255,255,.88);font-size:12px;font-weight:500;line-height:1.45}
.landing-only .choice-arrow{color:rgba(255,255,255,.72)}
.landing-only .choice-card:after{background:rgba(255,255,255,.14);opacity:1}
.landing-only .choice-card:hover,.landing-only .choice-card.choice-primary:hover{border:0;box-shadow:0 22px 38px -23px rgba(15,23,42,.5)}
.landing-only .choice-card:hover .choice-arrow{color:#fff}

/* Softer solid brand colours */
.landing-only .choice-card,.landing-only .choice-card.choice-primary{background:#2448dc;box-shadow:0 16px 30px -25px rgba(36,72,220,.52)}
.landing-only .choice-card.choice-primary{background:#ef6b18;box-shadow:0 16px 30px -25px rgba(180,68,16,.48)}
.landing-only .choice-icon,.landing-only .choice-search{background:rgba(255,255,255,.16)}

/* Clean cards and floating footer mark */
.landing-only .choice-card:after{display:none}
.landing-only .public-footer{margin:0 auto 12px;padding:8px 2px;border:0;border-radius:0;background:transparent;box-shadow:none}
.public-footer .limaudigital-logo-link img{filter:brightness(0) saturate(100%) invert(48%) sepia(98%) saturate(3284%) hue-rotate(358deg) brightness(101%) contrast(96%);opacity:1}
.public-footer .limaudigital-logo-link:hover img,.public-footer .limaudigital-logo-link:focus-visible img{filter:none;opacity:1}

.rotating-idea{display:inline-block;color:var(--ink)}.rotating-idea:after{content:"";display:inline-block;width:3px;height:.78em;margin-left:.07em;vertical-align:-.04em;border-radius:2px;background:#f97316;animation:typing-cursor .8s steps(1,end) infinite}@keyframes typing-cursor{0%,48%{opacity:1}49%,100%{opacity:0}}@media(prefers-reduced-motion:reduce){.rotating-idea:after{display:none}}
.landing-only .landing-choice h1{font-weight:900;letter-spacing:-.045em}.landing-only .welcome-copy{font-weight:500}.landing-only .choice-card strong{font-weight:900}.landing-only .choice-card small{font-weight:600}
.footer-meta{position:absolute;left:50%;display:flex;align-items:center;gap:8px;margin:0;transform:translateX(-50%);white-space:nowrap;color:#53657b;font-size:11px;font-weight:700}.footer-meta button{padding:0;border:0;background:transparent;color:#c2410c;font:inherit;cursor:pointer}.footer-meta button:hover{text-decoration:underline}
.privacy-dialog{width:min(520px,calc(100% - 32px));padding:32px;border:0;border-radius:24px;background:#fff;color:#0f172a;box-shadow:0 30px 90px -24px rgba(15,23,42,.48)}.privacy-dialog::backdrop{background:rgba(15,23,42,.36);backdrop-filter:blur(4px)}.privacy-close{position:absolute;right:14px;top:14px;display:grid;width:34px;height:34px;place-items:center;border:0;border-radius:50%;background:#f1f5f9;color:#64748b;font-size:22px;cursor:pointer}.privacy-symbol{display:grid;width:46px;height:46px;place-items:center;border-radius:15px;background:#fff0e6;color:#f97316;font-size:25px;font-weight:900}.privacy-dialog h2{margin:18px 0 10px;font-size:25px;letter-spacing:-.03em}.privacy-dialog p,.privacy-dialog li{color:#53657b;font-size:13px;line-height:1.65}.privacy-dialog ul{margin:16px 0;padding-left:20px}.privacy-dialog li+li{margin-top:6px}.privacy-help{margin:20px 0 0;padding-top:17px;border-top:1px solid #e2e8f0}.privacy-help a{color:#123bff;font-weight:800;text-decoration:none}
@media(max-width:700px){.footer-meta{gap:5px;margin:0;font-size:8px}.privacy-dialog{padding:26px 22px}.privacy-dialog h2{font-size:22px}}

.privacy-kicker{display:block;margin-top:15px;color:#f97316;font-size:10px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.privacy-kicker+h2{margin-top:6px}
.sarana-cares-logo{display:block;width:min(300px,78%);height:auto;margin:2px 0 18px;object-fit:contain}.sarana-cares-logo+h2{margin-top:0}

.landing-only .choice-icon,.landing-only .choice-search{width:54px;height:54px;overflow:visible;border-radius:0;background:transparent}.landing-only .choice-icon img{display:block;width:100%;height:100%;object-fit:contain;filter:drop-shadow(0 8px 12px rgba(15,23,42,.14));transition:transform .2s ease}.landing-only .choice-card:hover .choice-icon img{transform:scale(1.06) rotate(-2deg)}
.landing-only .choice-card{color:#fffdf9}.landing-only .choice-card small{color:rgba(255,253,249,.84)}.landing-only .choice-arrow{color:rgba(255,253,249,.68)}
@media(max-width:700px){.landing-only .choice-icon,.landing-only .choice-search{width:46px;height:46px}}

.footer-brands{display:flex;align-items:center;gap:10px}.footer-brand-divider{width:1px;height:22px;background:rgba(83,101,123,.25)}.cares-logo-link{display:inline-flex;align-items:center}.cares-logo-link img{display:block;width:auto;height:25px;max-width:150px;object-fit:contain;transform:translateY(-2px);transition:transform .2s ease}.cares-logo-link:hover img,.cares-logo-link:focus-visible img{transform:translateY(-3px) scale(1.02)}
@media(max-width:700px){.footer-brands{gap:6px}.footer-brand-divider{height:17px}.cares-logo-link img{height:18px;max-width:95px}}

.portal-short,.mobile-title-break{display:none}
.header-actions{display:flex;align-items:center;gap:8px}
@media(max-width:700px){
  .landing-only{grid-template-rows:54px minmax(0,1fr) 34px}
  .landing-only .public-shell{height:54px;width:calc(100% - 28px)}
  .landing-only .sarana-word-primary{height:29px}
  .landing-only .brand-divider,.landing-only .sarana-details-combined{display:none}
  .landing-only .sarana-brand-split{gap:0}
  .landing-only .portal-full{display:none}.landing-only .portal-short{display:inline}
  .landing-only .public-shell{position:relative}.landing-only .quiet-link{position:absolute;right:0;top:12px;padding:6px 9px;border-radius:9px;font-size:9px}
  .landing-only .sarana-ambient .ambient-bubble,.landing-only .sarana-ambient .ambient-ring,.landing-only .sarana-ambient .ambient-spark{display:none}
  .landing-only main{align-items:start;padding-top:44px}
  .landing-only .landing-choice{width:calc(100% - 28px);padding:8px 0}
  .landing-only .landing-choice h1{white-space:normal;font-size:clamp(30px,9.2vw,38px);line-height:1.08;letter-spacing:-.045em}.landing-only .mobile-title-break{display:block}
  .landing-only .landing-choice .welcome-copy{display:-webkit-box;max-width:340px;margin:12px auto 17px;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2;font-size:11px;line-height:1.5}
  .landing-only .choice-grid{grid-template-columns:1fr;gap:10px}
  .landing-only .choice-card,.landing-only .choice-card.choice-primary{grid-template-columns:42px minmax(0,1fr) 16px;gap:11px;min-height:82px;padding:12px 14px;border-radius:19px;transform:none}
  .landing-only .choice-icon,.landing-only .choice-search{width:42px;height:42px}
  .landing-only .choice-card strong{font-size:13px}
  .landing-only .choice-card small{margin-top:3px;font-size:9px;line-height:1.4}
  .landing-only .choice-arrow{font-size:17px}
  .landing-only .public-footer{width:calc(100% - 28px);height:34px;margin:0 auto;padding:0;border:0}
  .landing-only .footer-brands{display:none}
  .landing-only .footer-meta{left:0;transform:none;gap:5px;font-size:8px}
  .landing-only .chat-launcher,.landing-only .chat-launcher.launcher-compact{right:12px;bottom:10px;width:52px;min-height:52px;padding:8px;gap:0}
  .landing-only .chat-launcher .launcher-icon{width:36px;height:36px;flex-basis:36px}
  .landing-only .chat-launcher .launcher-label{display:none}
  .landing-only .chat-launcher.launcher-compact:hover,.landing-only .chat-launcher.launcher-compact:focus-visible{width:52px;padding:8px;gap:0}
}
@media(max-width:700px){
  html,body,.landing-only{width:100%;max-width:100vw;overflow-x:hidden}
  .landing-only main{width:100%;max-width:100vw;overflow:hidden}
  .landing-only .public-shell,.landing-only .landing-choice,.landing-only .choice-grid,.landing-only .choice-card{max-width:100%;min-width:0}
  .landing-only .landing-choice h1{max-width:100%;white-space:normal!important;overflow-wrap:normal}
  .landing-only .choice-card{width:100%}
  .landing-only .choice-card>span:nth-child(2){min-width:0}
  .landing-only .choice-card small{white-space:normal;overflow-wrap:anywhere}
}

/* Shared footer: chatbot pages reserve the right edge; other pages balance both brands. */
.shared-footer:not(.footer-chat)>.limaudigital-logo-link{margin-right:auto}
.shared-footer:not(.footer-chat)>.cares-logo-link{margin-left:auto}
.shared-footer:not(.footer-chat) .footer-meta{left:50%}

/* SARANA mascot in the floating chat experience. */
.chat-head .bot-avatar{position:relative;width:44px;height:44px;flex:0 0 44px;overflow:hidden;border-radius:15px;background:#fff4ea;box-shadow:none}
.chat-head .bot-avatar img{position:absolute;left:50%;top:0;width:61px;height:auto;max-width:none;transform:translate(-50%,-2px)}
.chat-launcher{min-height:66px;padding-left:6px}
.chat-launcher .launcher-icon{width:50px;height:52px;flex:0 0 50px;overflow:visible;border-radius:0;background:transparent}
.chat-launcher .launcher-icon img{width:100%;height:100%;object-fit:contain;filter:drop-shadow(0 6px 6px rgba(103,42,12,.22));transform:scale(1.12);transform-origin:center bottom;transition:transform .2s ease}
.chat-launcher:hover .launcher-icon img,.chat-launcher:focus-visible .launcher-icon img{transform:scale(1.18) rotate(-2deg)}
.chat-launcher.launcher-compact{width:66px;padding-left:7px}
.chat-launcher.launcher-compact:hover,.chat-launcher.launcher-compact:focus-visible{width:184px}

@media(max-width:700px){
  .landing-only .chat-launcher,.landing-only .chat-launcher.launcher-compact{width:58px;min-height:58px;padding:5px}
  .landing-only .chat-launcher .launcher-icon{width:48px;height:48px;flex-basis:48px}
  .landing-only .chat-launcher.launcher-compact:hover,.landing-only .chat-launcher.launcher-compact:focus-visible{width:58px;padding:5px}
}

/* Floating mascot launcher: character first, label as a light speech bubble. */
.landing-only .chat-launcher{right:22px;bottom:16px;width:190px;min-height:76px;padding:4px 8px 4px 2px;overflow:visible;border:0;background:transparent;box-shadow:none;gap:5px}
.landing-only .chat-launcher:hover,.landing-only .chat-launcher:focus-visible{box-shadow:none;transform:translateY(-3px)}
.landing-only .chat-launcher .launcher-icon{width:72px;height:72px;flex:0 0 72px}
.landing-only .chat-launcher .launcher-icon img{filter:drop-shadow(0 10px 8px rgba(91,40,13,.2));animation:mascot-float 3.2s ease-in-out infinite}
.landing-only .chat-launcher .launcher-label{position:relative;display:grid;min-width:108px;min-height:42px;place-items:center;padding:8px 13px;border:1px solid rgba(255,255,255,.35);border-radius:16px;background:#ef6b18;color:#fff;box-shadow:0 14px 28px -16px rgba(194,65,12,.65);font-size:11px;text-align:center}
.landing-only .chat-launcher .launcher-label:before{content:"";position:absolute;left:-7px;top:50%;width:12px;height:12px;border-left:1px solid rgba(255,255,255,.25);border-bottom:1px solid rgba(255,255,255,.25);background:#ef6b18;transform:translateY(-50%) rotate(45deg)}
.landing-only .chat-launcher.launcher-compact{width:78px;padding:3px;gap:0}
.landing-only .chat-launcher.launcher-compact .launcher-label{display:none}
.landing-only .chat-launcher.launcher-compact:hover,.landing-only .chat-launcher.launcher-compact:focus-visible{width:190px;padding:4px 8px 4px 2px;gap:5px}
.landing-only .chat-launcher.launcher-compact:hover .launcher-label,.landing-only .chat-launcher.launcher-compact:focus-visible .launcher-label{display:grid;min-width:108px;opacity:1}
@keyframes mascot-float{0%,100%{transform:translateY(0) scale(1.1)}50%{transform:translateY(-3px) scale(1.1)}}
@media(prefers-reduced-motion:reduce){.landing-only .chat-launcher .launcher-icon img{animation:none}}

@media(max-width:700px){
  .landing-only .chat-launcher,.landing-only .chat-launcher.launcher-compact{right:10px;bottom:7px;width:66px;min-height:66px;padding:2px}
  .landing-only .chat-launcher .launcher-icon{width:62px;height:62px;flex-basis:62px}
  .landing-only .chat-launcher .launcher-label,.landing-only .chat-launcher.launcher-compact:hover .launcher-label{display:none}
  .landing-only .chat-launcher.launcher-compact:hover,.landing-only .chat-launcher.launcher-compact:focus-visible{width:66px;padding:2px;gap:0}
}

@media(max-width:700px){.landing-only main{padding-top:20px}}

/* Refined floating conversation card. */
.landing-only .chat-wrap{width:min(420px,calc(100vw - 28px));right:18px;bottom:14px}
.landing-only .chat-card{overflow:hidden;border:1px solid rgba(249,115,22,.2);border-radius:28px;background:linear-gradient(180deg,#fffdfa 0%,#fff 38%);box-shadow:0 34px 90px -26px rgba(15,23,42,.48)}
.landing-only .chat-head{height:76px;padding:0 16px;background:linear-gradient(135deg,#fff7ed 0%,#fff 58%,#eef4ff 100%);border-bottom:1px solid rgba(249,115,22,.12)}
.landing-only .chat-head .bot-avatar{width:48px;height:48px;flex-basis:48px;border-radius:16px;background:#fff;box-shadow:0 8px 20px -13px rgba(194,65,12,.65)}
.landing-only .chat-head .bot-avatar img{width:67px;transform:translate(-50%,-1px)}
.landing-only .chat-head strong{font-size:14px;letter-spacing:.015em}
.landing-only .chat-head small{font-size:8px}
.landing-only .icon-btn{width:35px;height:35px;border-radius:12px;background:rgba(255,255,255,.76);color:#64748b;box-shadow:0 5px 16px -13px rgba(15,23,42,.7)}
.landing-only .icon-btn:hover,.landing-only .icon-btn:focus-visible{background:#f97316;color:#fff;box-shadow:0 9px 20px -12px rgba(194,65,12,.85);outline:none}
.landing-only .messages{height:min(380px,52vh);padding:18px 16px;gap:11px;background:radial-gradient(circle at 95% 8%,rgba(254,215,170,.3),transparent 28%),radial-gradient(circle at 4% 94%,rgba(191,219,254,.24),transparent 27%)}
.landing-only .message{max-width:90%;padding:12px 14px;border-radius:18px;font-size:13px;line-height:1.62}
.landing-only .message.bot{border:1px solid rgba(226,232,240,.78);border-bottom-left-radius:6px;background:rgba(255,255,255,.92);box-shadow:0 10px 24px -22px rgba(15,23,42,.6)}
.landing-only .message.bot:first-child{max-width:96%;border-color:rgba(249,115,22,.14);background:linear-gradient(135deg,#fff8f2,#fff 60%,#f5f8ff)}
.landing-only .message.user{border-bottom-right-radius:6px;background:linear-gradient(135deg,#f97316,#ea580c);box-shadow:0 10px 24px -19px rgba(194,65,12,.72)}
.landing-only .message.meta{border:0;background:transparent;box-shadow:none;color:#94a3b8}
.landing-only .suggestions{gap:7px;padding:10px 15px 11px;scrollbar-width:none;background:#fff}
.landing-only .suggestions::-webkit-scrollbar{display:none}
.landing-only .suggestions button{border-color:#fed7aa;background:#fff7ed;color:#c2410c;padding:8px 11px;font-size:11px;transition:transform .16s ease,background .16s ease}
.landing-only .suggestions button:nth-child(2n){border-color:#dbeafe;background:#eff6ff;color:#1d4ed8}
.landing-only .suggestions button:hover{transform:translateY(-1px);background:#ffedd5}
.landing-only .composer{margin:0 12px 9px;padding:5px 5px 5px 13px;border:1.5px solid #fdba74;border-radius:18px;background:#fff;box-shadow:0 10px 26px -22px rgba(194,65,12,.65)}
.landing-only .composer:focus-within{border-color:#f97316;box-shadow:0 0 0 3px #ffedd5,0 12px 28px -22px rgba(194,65,12,.7)}
.landing-only .composer textarea{min-height:38px;padding:10px 0;font-size:13px}
.landing-only .composer button{width:42px;height:42px;border-radius:14px;background:linear-gradient(135deg,#f97316,#ea580c);box-shadow:0 8px 16px -12px rgba(194,65,12,.9)}
.landing-only .composer .attach-btn{width:auto;height:34px;align-self:center;padding:0 10px;border:1px solid #fed7aa;border-radius:11px;background:#fff7ed;color:#c2410c;box-shadow:none;font-size:10px;font-weight:800}
.landing-only .composer .attach-btn:hover,.landing-only .composer .attach-btn:focus-visible{background:#f97316;color:#fff;outline:none}
.landing-only .composer .attach-btn:disabled{opacity:.6;cursor:wait}
.attachment-list{display:grid;gap:10px}.attachment-list a{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:12px;padding:12px 14px;border:1px solid #e3e8f2;border-radius:14px;background:#fff;color:#101a35;text-decoration:none}.attachment-list a:hover{border-color:#ff7417;background:#fff8f2}.attachment-list span,.attachment-list small{color:#71809a;font-size:12px}.attachment-list strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.landing-only .privacy-note{margin:0;padding:0 22px 13px;font-size:7px;line-height:1.45;background:#fff;color:#94a3b8}

@media(max-width:560px){
  .landing-only .chat-wrap{right:8px;bottom:8px;width:calc(100vw - 16px)}
  .landing-only .chat-card{border-radius:25px}
  .landing-only .chat-head{height:68px;padding:0 12px}
  .landing-only .chat-head .bot-avatar{width:43px;height:43px;flex-basis:43px}
  .landing-only .messages{height:min(360px,49dvh);padding:14px 12px}
  .landing-only .message{font-size:12px}
  .landing-only .suggestions{padding-inline:12px}
}

/* Status page: complete first view without scrolling. */
.status-public{min-height:100vh;min-height:100dvh;overflow:hidden;display:grid;grid-template-rows:82px minmax(0,1fr) 66px}
.status-public>.public-shell,.status-public>.status-wrap,.status-public>.public-footer{position:relative;z-index:2}
.status-public .status-wrap{align-self:center;width:min(980px,calc(100% - 48px));margin:0 auto;padding:20px 0}
.status-public .status-search{max-width:850px}
.status-public .status-search .eyebrow{margin-bottom:12px}
.status-public .status-search h1{font-size:clamp(42px,5.4vw,68px);line-height:.99}
.status-public .status-search h1{white-space:nowrap;font-size:clamp(38px,4.5vw,62px)}
.status-public .status-search p{max-width:680px;margin-top:18px;font-size:14px;line-height:1.65}
.status-public .status-search>p{max-width:none;white-space:nowrap}
.status-public .status-search form{max-width:780px;margin-top:24px}
.status-public .status-search input{min-height:56px;max-width:none;padding:13px 18px;font-size:15px}
.status-public .status-search button{min-height:56px;padding:13px 24px;font-size:14px}
.status-public>.public-footer{align-self:end;height:66px;padding:14px 0 20px}
.status-help{display:flex;align-items:center;gap:9px;margin-top:16px;color:#64748b}
.status-help>span{display:grid;width:22px;height:22px;place-items:center;flex:0 0 22px;border-radius:50%;background:#eaf1ff;color:#2448dc;font-size:11px;font-weight:900}
.status-public .status-help p{max-width:none;margin:0;font-size:11px;line-height:1.5}
.status-public:before,.status-public:after{content:"";position:fixed;z-index:0;border:2px solid rgba(36,72,220,.09);border-radius:30px;pointer-events:none;transform:rotate(-7deg)}
.status-public:before{left:4vw;top:25%;width:105px;height:70px}
.status-public:after{right:5vw;bottom:19%;width:82px;height:55px;border-color:rgba(249,115,22,.1);transform:rotate(8deg)}
.status-public:has(.status-result:not([hidden])){overflow:auto;grid-template-rows:82px auto 66px}
.status-public:has(.status-result:not([hidden])) .status-wrap{align-self:start;padding:30px 0 46px}
.status-reply{margin-top:8px;padding:22px;border:1px solid #fed7aa;border-radius:18px;background:linear-gradient(145deg,#fff7ed,#fff)}.status-reply .reply-kicker{color:#ea580c;font-size:10px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.status-reply h3{margin:7px 0 6px;color:#111a33;font-size:19px}.status-reply>p{margin:0 0 16px;color:#64748b;font-size:12px;line-height:1.6}.status-reply textarea{width:100%;min-height:105px;resize:vertical;padding:14px 15px;border:1px solid #dfe5ec;border-radius:14px;background:#fff;color:#111a33;font:inherit;font-size:13px;line-height:1.6;outline:0}.status-reply textarea:focus{border-color:#fb923c;box-shadow:0 0 0 4px #ffedd5}.reply-actions{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:11px}.reply-file{display:inline-flex;align-items:center;cursor:pointer}.reply-file input{position:absolute;width:1px;height:1px;opacity:0}.reply-file span{display:inline-flex;padding:10px 13px;border:1px solid #fed7aa;border-radius:11px;background:#fff;color:#c2410c;font-size:11px;font-weight:750}.reply-actions button{border:0;border-radius:11px;padding:11px 17px;background:#f97316;color:#fff;font-size:12px;font-weight:800;cursor:pointer}.reply-actions button:disabled{opacity:.6;cursor:wait}.status-reply small{display:block;margin-top:8px;color:#94a3b8;font-size:9px}.reply-success,.reply-error{margin-top:12px;padding:10px 12px;border-radius:10px;font-size:11px}.reply-success{background:#ecfdf5;color:#047857}.reply-error{background:#fff1f0;color:#b42318}

@media(max-width:800px){
  .status-public{grid-template-rows:60px minmax(0,1fr) 48px}
  .status-public>.public-shell{height:60px}
  .status-public .status-wrap{width:calc(100% - 32px);padding:12px 0}
  .status-public .status-search .eyebrow{margin-bottom:9px;font-size:9px}
  .status-public .status-search h1{white-space:normal;font-size:clamp(34px,10vw,50px);line-height:1.02}
  .status-public .status-search p{margin-top:14px;font-size:12px;line-height:1.55}
  .status-public .status-search>p{white-space:normal}
  .status-public .status-search form{gap:8px;margin-top:18px}
  .status-public .status-search input,.status-public .status-search button{width:100%;min-height:48px}
  .status-public>.public-footer{height:48px;padding:6px 0 10px}
  .status-public>.public-footer>.limaudigital-logo-link img{height:18px;max-width:110px}
  .status-public>.public-footer>.cares-logo-link img{height:17px;max-width:92px}
  .status-public>.public-footer .footer-meta{font-size:7px}
  .status-public .status-help{margin-top:11px;align-items:flex-start}
  .status-public .status-help p{margin:1px 0 0;font-size:9px}
  .status-public:before,.status-public:after{display:none}
  .reply-actions{align-items:stretch;flex-direction:column}.reply-file span,.reply-actions button{justify-content:center;width:100%}
}

@media(max-width:480px){
  .status-public .brand-divider,.status-public .sarana-details-combined{display:none}
  .status-public .sarana-word-primary{height:28px}
  .status-public .header-actions{gap:4px}
  .status-public .quiet-link{padding:6px 7px;font-size:8px}
  .status-public>.public-footer>.limaudigital-logo-link,.status-public>.public-footer>.cares-logo-link{display:none}
  .status-public>.public-footer .footer-meta{left:50%;font-size:8px}
}

/* Refined SARANA case controls. */
.staff-page .detail-head{display:block;padding-bottom:16px;border-bottom:0}.staff-page .case-controls{width:100%;margin-bottom:22px;justify-content:flex-start}.staff-page .route-control{flex:1}.staff-page .route-control>small{display:block;margin-top:8px;color:#94a3b8;font-size:10px}.staff-page .status-control{margin-left:auto}.staff-page .route-chip span{min-width:94px;text-align:center}.staff-page .route-chip input:not(:checked)+span{border-style:dashed;background:#fff;color:#64748b}.staff-page .route-chip input:checked+span,.staff-page .route-chip input:disabled+span{border-color:#f97316;background:#f97316;color:#fff;font-weight:800;box-shadow:0 7px 15px -10px rgba(234,88,12,.75)}.staff-page .case-controls>#saveCase{min-width:154px;justify-content:center}
.staff-page .case-controls{align-items:stretch;flex-wrap:wrap}.staff-page .status-control{order:3;width:100%;margin:4px 0 0}.status-flow{display:flex;align-items:center;width:100%;overflow-x:auto;padding:2px 1px 5px}.status-flow button{position:relative;display:flex;align-items:center;gap:7px;min-width:max-content;border:0;background:transparent;color:#94a3b8;padding:6px 16px 6px 0;font-size:10px;font-weight:750;cursor:pointer}.status-flow button:not(:last-child):after{content:"";width:24px;height:2px;margin-left:7px;background:#e2e8f0}.status-flow button b{display:grid;width:25px;height:25px;place-items:center;flex:none;border:2px solid #d8e0e9;border-radius:50%;background:#fff;color:#94a3b8;font-size:10px}.status-flow button.complete{color:#c2410c}.status-flow button.complete b{border-color:#fdba74;background:#ffedd5;color:#c2410c}.status-flow button.complete:not(:last-child):after{background:#fdba74}.status-flow button.active{color:#fff}.status-flow button.active b{border-color:#f97316;background:#f97316;color:#fff;box-shadow:0 0 0 4px #ffedd5}.status-flow button.active span{padding:6px 9px;border-radius:8px;background:#f97316}.status-flow .status-pause{margin-left:auto;padding-left:14px;border-left:1px solid #e2e8f0;color:#64748b}.status-flow .status-pause:after{display:none}.status-flow .status-pause i{font-size:18px;color:#94a3b8}.status-flow .status-pause.active{color:#92400e}.status-flow .status-pause.active i{color:#f59e0b}.status-flow .status-pause.active span{background:#fef3c7;color:#92400e}
@media(max-width:900px){.status-flow{align-items:stretch}.status-flow button{flex-direction:column;gap:4px;padding-right:12px}.status-flow button:not(:last-child):after{position:absolute;left:34px;top:18px;width:22px}.status-flow button span{font-size:9px}.status-flow .status-pause{flex-direction:row;align-items:center}}
.staff-page .detail-head{align-items:flex-start;padding-bottom:24px;border-bottom:1px solid #edf1f5}.detail-title{min-width:230px;padding-top:3px}.case-controls{display:flex;align-items:flex-end;justify-content:flex-end;gap:12px;padding:12px;border:1px solid #e7ebf0;border-radius:16px;background:#fafbfc}.control-block>label{display:block;margin:0 0 7px;color:#94a3b8;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.08em}.route-choices{display:flex;flex-wrap:wrap;gap:6px}.route-chip{position:relative;cursor:pointer}.route-chip input{position:absolute;opacity:0;pointer-events:none}.route-chip span{display:block;padding:8px 10px;border:1px solid #dce3ea;border-radius:9px;background:#fff;color:#64748b;font-size:11px;font-weight:750;transition:.16s}.route-chip input:checked+span{border-color:#fdba74;background:#fff1e7;color:#c2410c;box-shadow:inset 0 0 0 1px #fed7aa}.route-chip input:disabled+span{cursor:default}.status-control select{min-width:155px;height:38px;border:1px solid #dce3ea;border-radius:10px;padding:0 34px 0 11px;background:#fff;color:#17213a;font-size:12px}.case-controls>#saveCase{height:38px;display:inline-flex;align-items:center;gap:7px;border:0;border-radius:10px;padding:0 14px;background:#f97316;color:#fff;font-size:12px;font-weight:800;cursor:pointer}.case-controls>#saveCase:hover{background:#ea580c}.staff-page .detail-grid{gap:14px;margin:22px 0}.staff-page .info-card{min-height:104px;padding:17px 19px;background:#fff}.staff-page .info-card label{margin-bottom:9px;color:#8fa0bb}.staff-page .info-card p{line-height:1.65}.staff-page .detail-section{padding-top:24px;margin-top:24px}
@media(max-width:1100px){.staff-page .detail-head{flex-direction:column}.case-controls{width:100%;justify-content:flex-start}.route-control{flex:1}}
@media(max-width:700px){.case-controls{align-items:stretch;flex-direction:column}.status-control select,.case-controls>#saveCase{width:100%}.case-controls>#saveCase{justify-content:center}.route-chip span{font-size:10px}.staff-page .detail-grid{grid-template-columns:1fr}}

.staff-page .detail-head{display:block;padding-bottom:16px;border-bottom:0}.staff-page .case-controls{width:100%;margin-bottom:22px;justify-content:flex-start}.staff-page .route-control{flex:1}.staff-page .status-control{margin-left:auto}

/* SARANA inbox readability and signed-out access gate. */
.staff-page .unit-tabs button{font-size:13px;padding:10px 14px}.staff-page .filter-group input,.staff-page .filter-group select{font-size:13px;padding:11px 13px}.staff-page .ticket-ref{font-size:11px}.staff-page .ticket-time{font-size:10px}.staff-page .ticket-card h3{font-size:15px}.staff-page .ticket-card p{font-size:12px;line-height:1.55}.staff-page .ticket-tags span{font-size:10px}.staff-page .detail-head h2{font-size:24px}.staff-page .detail-head p,.staff-page .empty-detail p{font-size:13px}.staff-page .info-card label{font-size:10px}.staff-page .info-card p{font-size:14px}.staff-page .detail-section h3{font-size:15px}.staff-page .detail-actions select,.staff-page .detail-actions button,.staff-page .update-form textarea,.staff-page .update-form select{font-size:12px}.staff-page .timeline-item strong{font-size:14px}.staff-page .timeline-item p{font-size:13px}.staff-page .timeline-item time{font-size:11px}.inbox-layout.auth-gate{display:grid;grid-template-columns:1fr;place-items:center;min-height:620px}.inbox-auth{width:min(480px,calc(100% - 36px));text-align:center;padding:48px 34px;border:1px solid #e2e8f0;border-radius:24px;background:linear-gradient(145deg,#fff,#fffaf5);box-shadow:0 24px 60px -42px rgba(15,23,42,.4)}.inbox-auth-icon{display:grid;width:64px;height:64px;margin:0 auto 18px;place-items:center;border-radius:20px;background:#fff1e7;color:#f97316;font-size:25px}.inbox-auth-kicker{margin:0 0 9px!important;color:#e95f0c!important;font-size:11px!important;font-weight:800;text-transform:uppercase;letter-spacing:.12em}.inbox-auth h1{margin:0;font-size:30px;letter-spacing:-.04em}.inbox-auth>p:not(.inbox-auth-kicker){margin:13px auto 24px;max-width:390px;color:#68778d;font-size:14px;line-height:1.7}.inbox-auth-actions{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:10px}.inbox-auth .primary-btn,.inbox-home-link{display:inline-flex;min-height:46px;align-items:center;justify-content:center;gap:9px;padding:13px 20px;border-radius:14px;font-size:13px;font-weight:750;text-decoration:none}.inbox-home-link{border:1px solid #fed7aa;background:#fff;color:#c2410c;transition:background .18s ease,border-color .18s ease,color .18s ease,transform .18s ease}.inbox-home-link:hover{transform:translateY(-1px);border-color:#f97316;background:#fff7ed;color:#9a3412}.inbox-auth small{display:block;margin-top:16px;color:#94a3b8;font-size:10px;line-height:1.55}.inbox-layout.auth-gate>.error-box{position:absolute;margin-top:430px}
.staff-page .unit-tabs button.active{background:#f97316;color:#fff;box-shadow:0 8px 18px -12px rgba(234,88,12,.9)}.staff-page .unit-tabs button.active .count{background:#fff;color:#ea580c}
.staff-page .status-flow{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));align-items:start;overflow:visible;gap:0;padding:3px 0}.staff-page .status-flow button:not(.status-pause){min-width:0;width:100%;justify-content:flex-start;padding:6px 8px 6px 0}.staff-page .status-flow button:not(.status-pause):after{position:absolute;left:calc(100% - 38px);top:18px;width:52px;margin:0}.staff-page .status-flow button span{white-space:nowrap}.staff-page .status-flow .status-pause{grid-column:1/-1;justify-self:end;margin:10px 0 0;padding:9px 12px;border:1px solid #fed7aa;border-radius:10px;background:#fff7ed;color:#c2410c}.staff-page .status-flow .status-pause:hover{background:#ffedd5}.staff-page .status-flow .status-pause:after{display:none}
@media(max-width:760px){.staff-page .status-flow{grid-template-columns:repeat(2,minmax(0,1fr));row-gap:10px}.staff-page .status-flow button:not(.status-pause):after{display:none}.staff-page .status-flow button{min-width:0}.staff-page .status-flow button span{white-space:normal;text-align:center}}
.save-toast{position:fixed;z-index:9999;right:24px;bottom:24px;display:flex;align-items:center;gap:10px;min-width:260px;padding:14px 17px;border-radius:13px;background:#17213a;color:#fff;box-shadow:0 20px 45px -18px rgba(15,23,42,.65);font-size:13px;font-weight:750;opacity:0;transform:translateY(14px);transition:.2s ease}.save-toast.show{opacity:1;transform:translateY(0)}.save-toast.success i{color:#4ade80}.save-toast.error i{color:#fca5a5}.case-controls>#saveCase:disabled{opacity:.72;cursor:wait}

/* Semantic four-stage case progress. */
.staff-page .status-flow>button:nth-child(4):after{display:none}
.staff-page .status-flow>button b,.staff-page .status-flow>button span{transition:background .18s ease,border-color .18s ease,color .18s ease,box-shadow .18s ease}
.staff-page .status-flow>button[data-status="received"]{color:#dc2626}.staff-page .status-flow>button[data-status="received"] b{border-color:#fecaca;background:#fff1f2;color:#dc2626}
.staff-page .status-flow>button[data-status="reviewing"],.staff-page .status-flow>button[data-status="in_progress"]{color:#ea580c}.staff-page .status-flow>button[data-status="reviewing"] b,.staff-page .status-flow>button[data-status="in_progress"] b{border-color:#fed7aa;background:#fff7ed;color:#ea580c}
.staff-page .status-flow>button[data-status="resolved"]{color:#15803d}.staff-page .status-flow>button[data-status="resolved"] b{border-color:#bbf7d0;background:#f0fdf4;color:#15803d}
.staff-page .status-flow>button[data-status="received"].active b{border-color:#dc2626;background:#dc2626;color:#fff;box-shadow:0 0 0 5px #fee2e2}.staff-page .status-flow>button[data-status="received"].active span{background:#dc2626;color:#fff}
.staff-page .status-flow>button[data-status="reviewing"].active b,.staff-page .status-flow>button[data-status="in_progress"].active b{border-color:#f97316;background:#f97316;color:#fff;box-shadow:0 0 0 5px #ffedd5}.staff-page .status-flow>button[data-status="reviewing"].active span,.staff-page .status-flow>button[data-status="in_progress"].active span{background:#f97316;color:#fff}
.staff-page .status-flow>button[data-status="resolved"].active b{border-color:#16a34a;background:#16a34a;color:#fff;box-shadow:0 0 0 5px #dcfce7}.staff-page .status-flow>button[data-status="resolved"].active span{background:#16a34a;color:#fff}
.staff-page .status-flow>button[data-status="received"].complete:not(:last-child):after{background:#fca5a5}.staff-page .status-flow>button[data-status="reviewing"].complete:not(:last-child):after,.staff-page .status-flow>button[data-status="in_progress"].complete:not(:last-child):after{background:#fdba74}
.staff-page .status-flow .status-pause{align-items:center;gap:8px;background:#fff;border-color:#fed7aa;color:#c2410c;box-shadow:0 7px 18px -16px rgba(194,65,12,.55)}.staff-page .status-flow .status-pause i{color:#f97316}.staff-page .status-flow .status-pause.active{border-color:#f97316;background:#fff7ed;color:#9a3412}.staff-page .status-flow .status-pause.active span{padding:0;background:transparent;color:#9a3412}

/* Rebuilt continuous progress track. */
.staff-page .status-control{container-type:inline-size}.staff-page .status-flow{display:grid;grid-template-columns:minmax(0,1fr) 180px;align-items:center;gap:14px;width:100%;padding:7px 0;overflow:visible}.staff-page .status-steps{display:flex;align-items:center;width:100%;min-width:0}.staff-page .status-connector{display:block;flex:1 1 34px;min-width:12px;height:2px;margin:0 7px;background:#d6dee8;border-radius:999px}.staff-page .status-steps>button{position:relative;display:flex;align-items:center;gap:8px;flex:0 0 auto;min-width:0;padding:5px 0;border:0;background:transparent;color:#94a3b8;font-size:11px;font-weight:800;cursor:pointer}.staff-page .status-steps>button:after{display:none!important}.staff-page .status-steps>button b{display:grid;width:32px;height:32px;place-items:center;flex:0 0 32px;border:2px solid #d6dee8;border-radius:50%;background:#fff;color:#94a3b8;font-size:11px}.staff-page .status-steps>button span{padding:0;background:transparent!important;color:#94a3b8!important;white-space:nowrap}.staff-page .status-steps>button.active[data-status="received"] b{border-color:#dc2626;background:#dc2626;color:#fff;box-shadow:0 0 0 5px #fee2e2}.staff-page .status-steps>button.active[data-status="received"] span{padding:7px 10px;background:#dc2626!important;color:#fff!important;border-radius:9px}.staff-page .status-steps>button.active[data-status="reviewing"] b,.staff-page .status-steps>button.active[data-status="in_progress"] b{border-color:#f97316;background:#f97316;color:#fff;box-shadow:0 0 0 5px #ffedd5}.staff-page .status-steps>button.active[data-status="reviewing"] span,.staff-page .status-steps>button.active[data-status="in_progress"] span{padding:7px 10px;background:#f97316!important;color:#fff!important;border-radius:9px}.staff-page .status-steps>button.active[data-status="resolved"] b{border-color:#16a34a;background:#16a34a;color:#fff;box-shadow:0 0 0 5px #dcfce7}.staff-page .status-steps>button.active[data-status="resolved"] span{padding:7px 10px;background:#16a34a!important;color:#fff!important;border-radius:9px}.staff-page .status-flow .status-pause{grid-column:2;width:180px;justify-content:center;justify-self:end;margin:0;padding:10px 11px;border:1px solid #d9e1ea;border-radius:11px;background:#f1f5f9;color:#64748b;box-shadow:none;white-space:nowrap}.staff-page .status-flow .status-pause i{color:#94a3b8}.staff-page .status-flow .status-pause:hover{border-color:#cbd5e1;background:#e2e8f0;color:#334155}.staff-page .status-flow .status-pause.active{border-color:#cbd5e1;background:#64748b;color:#fff}.staff-page .status-flow .status-pause.active i,.staff-page .status-flow .status-pause.active span{color:#fff}
@container (max-width:880px){.staff-page .status-flow{grid-template-columns:1fr;gap:12px}.staff-page .status-flow .status-pause{grid-column:1;width:auto;justify-self:end}}
@media(max-width:900px){.staff-page .status-flow{grid-template-columns:1fr;gap:13px}.staff-page .status-flow .status-pause{grid-column:1;justify-self:end}.staff-page .status-steps>button{flex-direction:column;gap:6px;text-align:center}.staff-page .status-steps>button:first-child,.staff-page .status-steps>button:last-child{justify-self:center;padding:5px 7px}.staff-page .status-steps:before{top:21px}.staff-page .status-steps>button span{font-size:9px;white-space:normal}.staff-page .status-steps>button.active span{padding:5px 7px!important}}

/* Slightly larger control typography. */
.staff-page .control-block>label{font-size:10px}.staff-page .route-control>small{font-size:11px}.staff-page .route-chip span{font-size:12px}.staff-page .status-steps>button{font-size:12px}.staff-page .status-flow .status-pause{font-size:11px}.staff-page .case-controls>#saveCase{font-size:13px}
@media(max-width:900px){.staff-page .status-steps>button span{font-size:10px}}
.staff-page .status-flow .status-steps>button{width:auto!important;padding:5px 0!important;justify-content:flex-start!important}
.staff-page .status-actions{grid-column:2;display:flex;align-items:center;justify-content:flex-end;gap:9px}.staff-page .status-actions .status-pause{grid-column:auto;width:auto;min-height:40px}.staff-page .status-actions #saveCase{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:40px;padding:0 14px;border:0;border-radius:11px;background:#f97316;color:#fff;font-size:13px;font-weight:800;cursor:pointer;white-space:nowrap}.staff-page .status-actions #saveCase:hover{background:#ea580c}.staff-page .status-actions #saveCase:disabled{opacity:.7;cursor:wait}.delete-case-row{display:flex;justify-content:flex-end;padding:20px 2px 4px;border-top:1px solid #edf2f2}.delete-case-row button{border:0;background:transparent;color:#dc2626;font:750 12px 'Plus Jakarta Sans',sans-serif;cursor:pointer}.delete-case-row button:hover{text-decoration:underline;color:#b91c1c}.delete-case-row button:disabled{opacity:.55;cursor:wait;text-decoration:none}
.staff-page .status-actions .status-pause,.staff-page .status-actions #saveCase{height:44px;min-height:44px;font-size:13px;font-weight:800}
.staff-page .status-actions #saveCase:disabled{border:1px solid #d9e1ea;background:#e9eef4;color:#94a3b8;opacity:1;cursor:not-allowed;box-shadow:none}.staff-page .status-actions #saveCase.is-dirty{border-color:#f97316;background:#f97316;color:#fff;box-shadow:0 9px 20px -14px rgba(234,88,12,.85)}
@container (max-width:880px){.staff-page .status-actions{grid-column:1;justify-self:end}}
.modal-open{overflow:hidden}.delete-modal{position:fixed;z-index:10000;inset:0;display:grid;place-items:center;padding:20px;background:rgba(15,23,42,.52);backdrop-filter:blur(5px);opacity:0;transition:opacity .18s ease}.delete-modal.open{opacity:1}.delete-modal-card{position:relative;width:min(440px,100%);padding:30px;border:1px solid rgba(255,255,255,.7);border-radius:22px;background:#fff;box-shadow:0 30px 80px -24px rgba(15,23,42,.55);transform:translateY(10px) scale(.98);transition:transform .18s ease}.delete-modal.open .delete-modal-card{transform:none}.delete-modal-close{position:absolute;right:14px;top:14px;display:grid;width:34px;height:34px;place-items:center;border:0;border-radius:10px;background:#f8fafc;color:#64748b;cursor:pointer}.delete-modal-close:hover{background:#f1f5f9;color:#0f172a}.delete-modal-icon{display:grid;width:48px;height:48px;place-items:center;margin-bottom:17px;border-radius:15px;background:#fff1f2;color:#dc2626;font-size:18px}.delete-modal-kicker{margin:0 0 7px;color:#dc2626;font-size:10px;font-weight:850;letter-spacing:.11em;text-transform:uppercase}.delete-modal-card h2{margin:0;color:#111a33;font-size:24px;letter-spacing:-.035em}.delete-modal-card>p:not(.delete-modal-kicker){margin:12px 0 0;color:#64748b;font-size:13px;line-height:1.7}.delete-modal-card>p strong{color:#334155}.delete-modal-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:25px}.delete-modal-actions button{min-height:42px;padding:0 16px;border-radius:11px;font:800 12px 'Plus Jakarta Sans',sans-serif;cursor:pointer}.delete-modal-cancel{border:1px solid #dce3ea;background:#fff;color:#475569}.delete-modal-cancel:hover{background:#f8fafc}.delete-modal-confirm{display:inline-flex;align-items:center;gap:8px;border:1px solid #dc2626;background:#dc2626;color:#fff}.delete-modal-confirm:hover{border-color:#b91c1c;background:#b91c1c}@media(max-width:520px){.delete-modal{padding:14px;align-items:end}.delete-modal-card{padding:25px 21px 20px;border-radius:22px}.delete-modal-actions{flex-direction:column-reverse}.delete-modal-actions button{width:100%;justify-content:center}}
.case-identifiers{display:flex;align-items:flex-start;gap:22px;margin-bottom:12px}.case-identifiers>div{display:grid;gap:4px}.case-identifiers small{color:#94a3b8;font-size:9px;font-weight:800;letter-spacing:.09em;text-transform:uppercase}.case-identifiers strong{color:#334155;font-size:12px;font-weight:850;letter-spacing:.055em}.case-identifiers .reference{color:#f05d0d;font-size:12px}@media(max-width:560px){.case-identifiers{gap:14px;flex-wrap:wrap}.case-identifiers small{font-size:8px}.case-identifiers strong,.case-identifiers .reference{font-size:11px}}

/* Modern inbox search and status filter. */
.staff-page .inbox-toolbar{position:relative;overflow:visible;padding:13px 15px}.staff-page .filter-group{display:grid;grid-template-columns:minmax(210px,300px) 190px;align-items:center;gap:10px}.staff-page .inbox-search{display:flex;height:48px;align-items:center;gap:10px;padding:0 15px;border:1px solid #dbe3ec;border-radius:14px;background:#fff;color:#94a3b8;transition:.18s ease}.staff-page .inbox-search:focus-within{border-color:#fdba74;box-shadow:0 0 0 4px #fff7ed;color:#f97316}.staff-page .inbox-search input{width:100%;min-width:0;padding:0;border:0;border-radius:0;background:transparent;color:#17213a;font:500 13px 'Plus Jakarta Sans',sans-serif;outline:0}.staff-page .inbox-search input::placeholder{color:#94a3b8}.status-filter-wrap{position:relative}.status-filter-button{display:flex;width:100%;height:48px;align-items:center;justify-content:space-between;gap:14px;padding:0 15px;border:1px solid #dbe3ec;border-radius:14px;background:#fff;color:#334155;font:700 13px 'Plus Jakarta Sans',sans-serif;cursor:pointer;transition:.18s ease}.status-filter-button:hover,.status-filter-button[aria-expanded="true"]{border-color:#fdba74;background:#fffaf5;color:#c2410c}.status-filter-button i{font-size:10px;transition:transform .18s ease}.status-filter-button[aria-expanded="true"] i{transform:rotate(180deg)}.status-filter-menu{position:absolute;z-index:40;top:calc(100% + 7px);right:0;width:220px;padding:7px;border:1px solid #e2e8f0;border-radius:14px;background:#fff;box-shadow:0 20px 44px -18px rgba(15,23,42,.35)}.status-filter-menu[hidden]{display:none}.status-filter-menu button{display:flex;width:100%;align-items:center;padding:10px 12px;border:0;border-radius:9px;background:transparent;color:#475569;font:650 12px 'Plus Jakarta Sans',sans-serif;text-align:left;cursor:pointer}.status-filter-menu button:hover{background:#fff7ed;color:#c2410c}.status-filter-menu button[aria-selected="true"]{background:#ffedd5;color:#c2410c;font-weight:800}.status-filter-menu button[aria-selected="true"]:after{content:"\f00c";margin-left:auto;font-family:"Font Awesome 6 Free";font-weight:900;font-size:10px}
@media(max-width:900px){.staff-page .filter-group{grid-template-columns:minmax(0,1fr) 170px;width:100%}}
@media(max-width:560px){.staff-page .filter-group{grid-template-columns:1fr}.staff-page .inbox-search,.status-filter-button{height:44px}.status-filter-menu{left:0;right:auto;width:100%}}

/* Public four-stage progress. */
.status-public .status-result{padding:30px 32px}.status-public .status-result-head{align-items:flex-start;padding-bottom:24px}.status-public .status-result-head>div>p{margin:12px 0 0;color:#64748b;font-size:13px}.status-public .status-pill{padding:8px 12px;background:#fff7ed;color:#c2410c;font-size:11px}.public-progress{padding:24px 0 22px;border-bottom:1px solid #e8edf3}.public-progress-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:17px}.public-progress-head>span{color:#94a3b8;font-size:10px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.public-progress-head>strong{padding:6px 9px;border-radius:999px;background:#f1f5f9;color:#64748b;font-size:9px}.public-progress-track{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));position:relative}.public-progress-track:before,.public-progress-track:after{content:"";position:absolute;z-index:0;top:17px;left:calc(12.5% + 17px);right:calc(12.5% + 17px);height:2px;border-radius:999px}.public-progress-track:before{background:#dbe3ec}.public-progress-track:after{background:#fb923c;transform:scaleX(var(--progress));transform-origin:left center}.public-progress-track.is-complete:after{background:#22c55e}.public-progress-step{position:relative;z-index:1;display:grid;justify-items:center;gap:8px;color:#94a3b8;text-align:center}.public-progress-step b{display:grid;width:36px;height:36px;place-items:center;border:2px solid #dbe3ec;border-radius:50%;background:#fff;color:#94a3b8;font-size:11px}.public-progress-step span{font-size:11px;font-weight:750}.public-progress-step.done b{border-color:#fdba74;background:#fff7ed;color:#ea580c}.public-progress-step.done span{color:#c2410c}.public-progress-step.current b{border-color:#f97316;background:#f97316;color:#fff;box-shadow:0 0 0 5px #ffedd5}.public-progress-step.current span{color:#c2410c;font-weight:850}.public-progress-step.current.final b{border-color:#16a34a;background:#16a34a;box-shadow:0 0 0 5px #dcfce7}.public-progress-step.current.final span{color:#15803d}.status-public .status-result>.timeline{padding-top:24px}
@media(max-width:600px){.status-public .status-result{padding:22px 18px}.status-public .status-result-head{gap:12px}.status-public .status-result h2{font-size:18px}.status-public .status-pill{font-size:9px}.public-progress{padding:20px 0}.public-progress-head{align-items:flex-start;flex-direction:column}.public-progress-track:before,.public-progress-track:after{top:14px;left:calc(12.5% + 14px);right:calc(12.5% + 14px)}.public-progress-step{gap:7px}.public-progress-step b{width:30px;height:30px}.public-progress-step span{font-size:9px;line-height:1.35}}

/* Copyable case identifiers. */
.identifier-value{display:flex;align-items:center;gap:7px}.copy-identifier{display:grid;width:27px;height:27px;place-items:center;padding:0;border:1px solid transparent;border-radius:8px;background:transparent;color:#94a3b8;font-size:11px;cursor:pointer;transition:.16s ease}.copy-identifier:hover{border-color:#fed7aa;background:#fff7ed;color:#ea580c}.copy-identifier.copied{border-color:#bbf7d0;background:#f0fdf4;color:#16a34a}

/* Landing: neutral canvas, vivid interactive elements. */
.landing-only.public-page{background:#fff}.landing-only .sarana-ambient:before,.landing-only .sarana-ambient:after{display:none}.landing-only .ambient-bubble{opacity:.34;filter:none;backdrop-filter:none}.landing-only .bubble-orange{background:rgba(239,246,255,.52);border-color:rgba(14,165,233,.42)}.landing-only .bubble-orange:after{border-color:rgba(14,165,233,.42)}.landing-only .bubble-blue{background:rgba(250,245,255,.55);border-color:rgba(139,92,246,.36)}.landing-only .bubble-blue:after{border-color:rgba(139,92,246,.36)}.landing-only .ambient-ring{opacity:.34;border-color:rgba(249,115,22,.42)}.landing-only .ambient-spark{opacity:.42}.landing-only .choice-card,.landing-only .choice-card.choice-primary{border:2px solid transparent;box-shadow:0 17px 32px -24px rgba(36,72,220,.62);transition:transform .18s ease,box-shadow .18s ease,filter .18s ease}.landing-only .choice-card.choice-primary{box-shadow:0 17px 32px -24px rgba(234,88,12,.68)}.landing-only .choice-card:hover,.landing-only .choice-card:focus-visible{transform:translateY(-4px) rotate(0);filter:saturate(1.08);box-shadow:0 20px 36px -21px rgba(15,23,42,.48);outline:0}.landing-only .choice-card:focus-visible{border-color:#fff;box-shadow:0 0 0 4px rgba(249,115,22,.24),0 20px 36px -21px rgba(15,23,42,.48)}.landing-only .quiet-link{border:1px solid #ffedd5;background:#fff7ed;color:#c2410c;box-shadow:none}.landing-only .quiet-link:hover,.landing-only .quiet-link:focus-visible{border-color:#f97316;background:#f97316;color:#fff;box-shadow:0 14px 26px -14px rgba(194,65,12,.75)}.landing-only .chat-launcher .launcher-label{background:#f97316;box-shadow:0 14px 28px -14px rgba(194,65,12,.72)}.landing-only .chat-launcher .launcher-label:before{background:#f97316}.landing-only .public-footer{border-top-color:#eef2f6}
.mobile-bot-greeting{display:none}
@media(max-width:700px){
  .mobile-bot-greeting{position:relative;display:flex;width:min(326px,calc(100vw - 34px));min-height:88px;margin:0 auto 17px;padding:12px 15px 12px 88px;align-items:center;border:1px solid #fed7aa;border-radius:20px;background:#fff7ed;color:#17213a;text-align:left;box-shadow:0 14px 28px -22px rgba(194,65,12,.48);cursor:pointer}
  .mobile-bot-greeting:after{content:"";position:absolute;left:70px;bottom:-8px;width:15px;height:15px;border-right:1px solid #fed7aa;border-bottom:1px solid #fed7aa;background:#fff7ed;transform:rotate(45deg)}
  .mobile-bot-greeting img{position:absolute;z-index:2;left:2px;bottom:-9px;width:88px;height:94px;object-fit:contain;filter:drop-shadow(0 7px 6px rgba(91,40,13,.18))}
  .mobile-bot-greeting span,.mobile-bot-greeting strong,.mobile-bot-greeting small{display:block;position:relative;z-index:2}
  .mobile-bot-greeting strong{font-size:13px;font-weight:900}
  .mobile-bot-greeting small{margin-top:4px;color:#64748b;font-size:9px;font-weight:650;line-height:1.45}
  .mobile-bot-greeting:active{transform:scale(.985)}
  .landing-only .chat-launcher{display:none}
  .landing-only main{padding-top:3px}
  .landing-only .landing-choice h1,.landing-only .landing-choice .welcome-copy{display:none}
}
@media(max-width:700px){
  .landing-only main{display:flex;min-height:0;padding:0;align-items:center;justify-content:center}
  .landing-only .landing-choice{display:grid;width:calc(100% - 28px);margin:0 auto;padding:0;gap:10px;transform:translateY(-2px)}
  .landing-only .mobile-bot-greeting{width:100%;min-height:88px;margin:0;padding:12px 16px 12px 94px;border-radius:20px;box-shadow:0 17px 34px -24px rgba(194,65,12,.55)}
  .landing-only .mobile-bot-greeting img{left:8px;bottom:-7px;width:82px;height:88px}
  .landing-only .mobile-bot-greeting:after{left:72px}
  .landing-only .mobile-bot-greeting strong{font-size:15px}
  .landing-only .mobile-bot-greeting small{max-width:260px;font-size:11px;line-height:1.42}
  .landing-only .choice-grid{gap:10px}
  .landing-only .choice-card,.landing-only .choice-card.choice-primary{min-height:78px;padding:11px 14px;border-radius:18px}
  .landing-only .choice-icon,.landing-only .choice-search{width:42px;height:42px}
  .landing-only .choice-card strong{font-size:15px}
  .landing-only .choice-card small{font-size:11px;line-height:1.35}
  .landing-only .sarana-word-primary{height:26px}
  .landing-only .sarana-details-combined{width:132px}
}
@media(max-width:370px),(max-height:680px){
  .landing-only .landing-choice{gap:8px}
  .landing-only .mobile-bot-greeting{min-height:80px;padding-left:86px}
  .landing-only .mobile-bot-greeting img{left:6px;width:76px;height:82px}
  .landing-only .choice-card,.landing-only .choice-card.choice-primary{min-height:74px;padding-top:9px;padding-bottom:9px}
}
@media(max-width:700px){
  .landing-only{grid-template-rows:54px minmax(0,1fr) 58px}
  .landing-only .public-footer{display:flex;width:calc(100% - 28px);height:58px;margin:0 auto;padding:6px 0 7px;flex-direction:column;align-items:center;justify-content:center;gap:5px}
  .landing-only .footer-brands{display:flex;align-items:center;justify-content:center;gap:7px}
  .landing-only .footer-brand-divider{height:15px}
  .landing-only .limaudigital-logo-link img{height:17px;max-width:112px}
  .landing-only .cares-logo-link img{height:16px;max-width:90px;transform:none}
  .landing-only .footer-meta{position:static;left:auto;gap:5px;margin:0;transform:none;font-size:7px;line-height:1}
}
@media(max-height:680px) and (max-width:700px){
  .landing-only{grid-template-rows:54px minmax(0,1fr) 52px}
  .landing-only .public-footer{height:52px;padding:4px 0 5px;gap:4px}
  .landing-only .limaudigital-logo-link img{height:15px}
  .landing-only .cares-logo-link img{height:14px}
}
@media(max-width:700px){
  .landing-only{height:100dvh;min-height:100dvh;grid-template-rows:102px minmax(0,1fr) 58px}
  .landing-only .public-shell{display:flex;width:calc(100% - 28px);height:102px;align-items:center;justify-content:center}
  .landing-only .sarana-brand-split{display:flex;align-items:center;justify-content:center}
  .landing-only .sarana-header-block{display:block;width:min(310px,calc(100vw - 34px));height:auto;object-fit:contain}
  .landing-only .sarana-mobile-logo,.landing-only .sarana-word-primary,.landing-only .sarana-details-combined,.landing-only .brand-divider{display:none}
  .landing-only .sarana-word-primary{width:auto;height:35px}
  .landing-only .header-actions{display:none}
  .landing-only main{display:flex;align-items:flex-start;justify-content:center;padding:clamp(22px,6dvh,58px) 0 0}
  .landing-only .landing-choice{align-self:auto;transform:none}
}
@media(max-height:680px) and (max-width:700px){
  .landing-only{grid-template-rows:88px minmax(0,1fr) 52px}
  .landing-only .public-shell{height:88px}
  .landing-only .sarana-header-block{width:min(270px,calc(100vw - 34px))}
  .landing-only .sarana-details-combined{width:205px}
  .landing-only main{padding-top:18px}
}

/* Extra ambient conversation details. */
.ambient-mini{position:absolute;display:flex;width:58px;height:38px;align-items:center;justify-content:center;gap:6px;border:1.5px solid;border-radius:15px;background:#fff;opacity:.42}.ambient-mini:after{content:"";position:absolute;width:9px;height:9px;right:11px;bottom:-6px;border-right:1.5px solid;border-bottom:1.5px solid;background:#fff;transform:rotate(45deg)}.ambient-mini i{width:5px;height:5px;border-radius:50%;background:currentColor}.mini-one{left:31%;top:16%;color:#f97316;border-color:rgba(249,115,22,.45);animation:mini-drift 8s ease-in-out infinite}.mini-one:after{border-color:rgba(249,115,22,.45)}.mini-two{right:27%;top:14%;color:#2563eb;border-color:rgba(37,99,235,.34);transform:scale(.8) rotate(5deg);animation:mini-drift-two 10s ease-in-out infinite}.mini-two:after{border-color:rgba(37,99,235,.34)}.mini-three{left:5%;bottom:12%;color:#8b5cf6;border-color:rgba(139,92,246,.32);transform:scale(.7) rotate(-6deg);animation:mini-drift 11s ease-in-out -3s infinite}.mini-three:after{border-color:rgba(139,92,246,.32)}.ambient-dots{position:absolute;display:flex;gap:7px;opacity:.48}.ambient-dots i{width:7px;height:7px;border-radius:50%;background:currentColor;animation:ambient-dot 2.8s ease-in-out infinite}.ambient-dots i:nth-child(2){animation-delay:.2s}.ambient-dots i:nth-child(3){animation-delay:.4s}.dots-one{right:19%;bottom:13%;color:#f97316}.dots-two{left:24%;bottom:10%;color:#2563eb;transform:scale(.8)}@keyframes mini-drift{0%,100%{translate:0 0}50%{translate:8px -9px}}@keyframes mini-drift-two{0%,100%{translate:0 0}50%{translate:-9px 7px}}
@media(max-width:700px){.landing-only .ambient-mini,.landing-only .ambient-dots{display:none}}

/* Clear current-status indicator on the public tracker. */
.status-public .status-pill{display:flex;align-items:center;gap:10px;min-width:142px;padding:10px 13px;border:1px solid #e2e8f0;border-radius:14px;background:#fff;color:#475569;box-shadow:0 10px 24px -20px rgba(15,23,42,.45)}.status-public .status-pill>i{width:9px;height:9px;flex:0 0 9px;border-radius:50%;background:currentColor;box-shadow:0 0 0 4px color-mix(in srgb,currentColor 14%,transparent)}.status-public .status-pill>span{display:grid;gap:2px}.status-public .status-pill small{color:#94a3b8;font-size:8px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.status-public .status-pill strong{font-size:11px;font-weight:850;white-space:nowrap}.status-public .status-pill.status-new{border-color:#fecaca;background:#fffafa;color:#dc2626}.status-public .status-pill.status-progress{border-color:#fed7aa;background:#fffaf5;color:#ea580c}.status-public .status-pill.status-waiting{border-color:#cbd5e1;background:#f8fafc;color:#64748b}.status-public .status-pill.status-complete{border-color:#bbf7d0;background:#f7fff9;color:#15803d}
@media(max-width:520px){.status-public .status-pill{min-width:0;padding:9px 10px}.status-public .status-pill small{display:none}.status-public .status-pill strong{font-size:9px}}

.status-public.public-page{background:#fff}

/* Welcoming status lookup with the SARANA mascot. */
.status-public .status-search{max-width:none}.status-check-card{display:grid;grid-template-columns:180px minmax(0,1fr);align-items:center;gap:28px;padding:26px 30px;border:1px solid #fed7aa;border-radius:28px;background:linear-gradient(135deg,#fffaf5,#fff 58%,#eff6ff);box-shadow:0 24px 55px -40px rgba(15,23,42,.42)}.status-mascot{display:grid;align-self:stretch;place-items:end center}.status-mascot img{display:block;width:165px;height:190px;object-fit:contain;object-position:center bottom;filter:drop-shadow(0 13px 10px rgba(91,40,13,.14))}.status-check-content{min-width:0}.status-public .status-check-content h1{white-space:normal;font-size:clamp(34px,4vw,54px);line-height:1.03}.status-public .status-check-content>p{margin-top:13px;white-space:normal;font-size:13px}.status-public .status-check-content form{margin-top:18px}.status-public .status-check-content .status-help{margin-top:12px}
@media(max-width:600px){.status-public .status-wrap{width:calc(100% - 24px)}.status-check-card{grid-template-columns:78px minmax(0,1fr);grid-template-rows:auto auto auto auto;gap:5px 10px;padding:15px 14px 16px;border-radius:22px}.status-check-content{display:contents}.status-mascot{grid-column:1;grid-row:1/3;align-self:start}.status-mascot img{width:82px;height:100px;transform:translate(-5px,-6px)}.status-public .status-check-content h1{grid-column:2;grid-row:1;font-size:clamp(25px,7.7vw,34px);line-height:1.07}.status-public .status-check-content>p{grid-column:2;grid-row:2;margin-top:3px;font-size:10px;line-height:1.45}.status-public .status-check-content form{grid-column:1/-1;grid-row:3;margin:10px -1px 0}.status-public .status-check-content input,.status-public .status-check-content button{min-height:46px}.status-public .status-check-content .status-help{grid-column:1/-1;grid-row:4;margin-top:7px}.status-public .status-check-content .status-help p{font-size:8px}}

/* Inbox ticket metadata without pill clutter. */
.ticket-card{position:relative;padding:19px 22px 18px;border-left:3px solid transparent;background:#fff;transition:background .16s ease,border-color .16s ease,box-shadow .16s ease}.ticket-card:hover{border-left-color:#fdba74;background:#fffaf5}.ticket-card.active{border-left-color:#f97316;background:#fffaf5;box-shadow:inset 3px 0 0 #f97316}.ticket-card.unread{border-left-color:#f97316}.ticket-card.unread:not(.active):before{content:"";position:absolute;right:20px;bottom:21px;width:7px;height:7px;border-radius:50%;background:#f97316;box-shadow:0 0 0 4px #ffedd5}.ticket-card h3{margin-top:9px}.ticket-card>p{margin-top:0}.ticket-meta{display:flex;align-items:center;gap:9px;min-width:0;margin-top:13px;color:#64748b;font-size:11px;font-weight:750}.ticket-status,.ticket-route{display:inline-flex;align-items:center;gap:6px;min-width:0}.ticket-status i{width:7px;height:7px;flex:0 0 7px;border-radius:50%;background:currentColor;box-shadow:0 0 0 3px color-mix(in srgb,currentColor 13%,transparent)}.ticket-status.status-new{color:#dc2626}.ticket-status.status-progress{color:#ea580c}.ticket-status.status-waiting{color:#64748b}.ticket-status.status-complete{color:#15803d}.ticket-meta-divider{width:1px;height:13px;flex:0 0 1px;background:#dbe3ec}.ticket-route{overflow:hidden;color:#64748b;white-space:nowrap;text-overflow:ellipsis}.ticket-route i{color:#94a3b8;font-size:9px}.ticket-tags{display:none}

/* Compact SARANA inbox hero. */
.inbox-hero{position:relative;display:grid;grid-template-columns:minmax(0,1fr) auto 120px;min-height:142px;align-items:center;gap:28px;margin-bottom:14px;padding:22px 28px;overflow:hidden;border:1px solid #e2e8f0;border-radius:20px;background:linear-gradient(105deg,#fff 0%,#fffaf5 57%,#eef4ff 100%);box-shadow:0 18px 40px -34px rgba(15,23,42,.48)}.inbox-hero:before{content:"";position:absolute;width:150px;height:150px;right:72px;top:-98px;border:1px solid rgba(249,115,22,.2);border-radius:50%}.inbox-hero-copy{display:flex;align-items:center;min-width:0}.inbox-hero-logo{display:block;width:min(390px,100%);height:auto}.inbox-hero-status{display:grid;min-width:150px;justify-items:center;padding:13px 18px;border:1px solid #dbe3ec;border-radius:16px;background:#fff;color:#64748b;box-shadow:0 12px 24px -22px rgba(15,23,42,.35);transition:background .2s ease,border-color .2s ease,color .2s ease}.inbox-hero-status strong{font-size:28px;line-height:1;font-weight:850}.inbox-hero-status span{margin-top:5px;color:inherit;font-size:12px;font-weight:750;white-space:nowrap}.inbox-hero-status.has-open{border-color:#fecaca;background:#fff1f2;color:#dc2626;box-shadow:0 12px 24px -20px rgba(220,38,38,.3)}.inbox-hero-status.all-clear{border-color:#bbf7d0;background:#f0fdf4;color:#15803d;box-shadow:0 12px 24px -20px rgba(21,128,61,.25)}.inbox-hero-mascot{position:relative;align-self:end;width:112px;height:112px;object-fit:contain;object-position:center bottom;filter:drop-shadow(0 10px 9px rgba(91,40,13,.13))}
@media(max-width:900px){.inbox-hero{grid-template-columns:minmax(0,1fr) auto 84px;gap:14px;min-height:116px;padding:16px 18px}.inbox-hero-logo{width:min(300px,100%)}.inbox-hero-status{min-width:128px;padding:11px 13px}.inbox-hero-status strong{font-size:23px}.inbox-hero-mascot{width:82px;height:88px}}
@media(max-width:650px){.inbox-hero{grid-template-columns:minmax(0,1fr) 68px;min-height:104px;padding:14px 15px}.inbox-hero-logo{width:min(225px,100%)}.inbox-hero-status{justify-self:start;min-width:0;padding:7px 10px;justify-items:start}.inbox-hero-status strong{display:inline;font-size:18px}.inbox-hero-status span{font-size:11px}.inbox-hero-mascot{grid-column:2;grid-row:1;align-self:end;width:66px;height:80px}.inbox-hero:before{display:none}}

/* Inbox loading skeleton. */
.ticket-skeleton{position:relative;display:grid;grid-template-columns:1fr auto;gap:11px 14px;padding:20px 22px 19px;overflow:hidden;border-bottom:1px solid #edf2f6;background:#fff}.ticket-skeleton:after{content:"";position:absolute;inset:0;background:linear-gradient(105deg,transparent 28%,rgba(255,255,255,.82) 46%,transparent 64%);transform:translateX(-110%);animation:ticket-shimmer 1.45s ease-in-out infinite}.ticket-skeleton i{display:block;border-radius:999px;background:#e9eef4}.ticket-skeleton:nth-child(2) i{opacity:.82}.ticket-skeleton:nth-child(3) i{opacity:.66}.skeleton-ref{width:118px;height:10px}.skeleton-time{width:42px;height:9px}.skeleton-title{grid-column:1/-1;width:62%;height:16px;margin-top:1px}.skeleton-copy{grid-column:1/-1;width:88%;height:10px}.skeleton-meta{grid-column:1/-1;width:45%;height:9px;margin-top:3px}@keyframes ticket-shimmer{to{transform:translateX(110%)}}@media(prefers-reduced-motion:reduce){.ticket-skeleton:after{animation:none}}